SHIPPING & RETURNS
LuxeLashPro.com accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. Luxe Lash ships to all 50 U.S. states and follows the standard methods available by USPS.
Orders placed are usually processed and shipped within 1-3 business days from the time the order is placed. Priority and Express orders placed before 11:00 AM PST will be processed and shipped out the same business day. Priority and Express orders placed after 11:00 AM PST will be processed and shipped out the next business day. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday will be processed the following Monday and shipped within 1-3 days. USPS does not pick up or deliver on weekends.
We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Luxe Lash cannot guarantee same day expedited shipping when an order is placed on hold for review. Tax rate is based on the shipping address and not the billing address.
In the U.S. USPS observes the following holidays for 2018:
New Year's Day - January 1, 2018
MLK Jr. Day - January 15, 2018
Washington's Birthday - February 19, 2018
Memorial Day - May 28, 2018
Independence Day - July 4, 2018
Labor Day - September 3, 2018
Columbus Day - October 8, 2018
Veteran's Day - November 12, 2018
Thanksgiving - November 22, 2018
Christmas Day - December 25, 2018
Lost or Stolen Packages
- If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com.
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
Original and return shipping costs.
Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.